Yigal Azrouël

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Can I place an order if I live outside the United States? Does yigal-azrouel.com ship internationally?

Yigal Azrouël and Cut25 by Yigal Azrouël Inc. is pleased to now offer shipping worldwide. Yigal Azrouël and Cut25 by Yigal Azrouël Inc. has partnered with a trusted third-party company, International Checkout, to fulfill orders for international customers. International Checkout is a leading provider offering secure international transactions and customer support to over 250 destinations, including APO/FPO addresses.

Simply, add the items you wish to purchase to your shopping cart and choose the “International Checkout” option when you proceed to purchase. Your items will be transferred to International Checkout for processing. You may pay by international credit card, Paypal, or via bank transfer. International Checkout will process your order, including billing, shipping, and customer service. Once your order is completed, all inquiries, including returns and exchanges, should be directed to International Checkout at Support@InternationalCheckout.com.

To check the status of your order or track your package, please log-in to your International Checkout Account here

Please visit the International Checkout customer service page for more information and contact phone numbers in your area.

What forms of payment do you accept at the Yigal Azrouël online store?

We accept payment via the following credit cards:

    Visa
    Mastercard
    American Express
    Discover

How is tax calculated?

State laws require that we charge applicable sales tax on orders shipped to New York, where Yigal Azrouël has a retail presence.

How much will shipping cost?

We offer a variety of shipping options, detailed below.

United States

FEDEX Ground (Delivery within 4-5 business days) $10.00

FEDEX 2nd Day (Delivery within 2 business days) $20.00

FEDEX Standard Overnight (Delivery on the next business day) $35.00

At this time, Yigal Azrouël and Cut25 by Yigal Azrouël Inc. does not offer shipping to US Territories, PO Boxes and APO/FPO addresses.

Yigal Azrouël and Cut25 by Yigal Azrouël Inc. is unable to ship goods containing Python skin material to the state of California.

How long will it take to receive my item?

Expedited orders placed by 12pm will be shipped same day on all business days.

For shipments to addresses located in the United States:

    FEDEX Standard Overnight (1 business day)
    FEDEX 2nd Day (2 business days)
    FEDEX Ground (4 - 5 business days)

How do I check the status of my order?

You can check your order status at any time by clicking on the “My Account” link at the top of every page and logging into your account. You may also call us at +1-855-831-1707 or email at customerservice@yigal-azrouel.com.

How do I cancel/change my order?

Unfortunately, once your order enters the shipping process, we are unable to cancel or make changes to your online order. Our system is designed to process and ship orders immediately. When you receive your order, check your packing slip for our return policies and procedures.

Can I place an order over the phone?

Sure! Yigal Azrouël Customer Service representatives are available Monday through Friday, 9am – 6pm to help you with your purchase. Please call us at +1-855-831-1707 or e-mail us at customerservice@yigal-azrouel.com

How do you keep my credit card info safe?

The Yigal Azrouël online store uses secure server software over a Secure Socket Layer (SSL) line to protect credit card information. All personal and credit card information is encrypted so that that it cannot be read as it travels to an ordering system. Once it is received, it is stored in a location not accessible via the Internet.

How do I sign up for your email list?

You can subscribe to our email list by entering your email address in the "Subscribe” field at the bottom of every page. We’ll keep you informed on news, products, and special offers.

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